Items unworn, unwashed and free of odor and pet hair, with tags attached are eligible to exchange/return within 30 days of receipt for STORE CREDIT ONLY. Shipping charges are non refundable.
Items what have been discounted 20% or more are FINAL SALE and non returnable, non exchangeable.
Should you receive a defective item please contact us immediately and we will do our best to replace the item or issue a store credit.
You are responsible for return postage. Include a slip of paper with your name, email, order number, phone number and reason/instructions for return/exchange.
Please mail all returns/exchanges to:
Layers of Alaska Boutique
ATTN: Xandi Downing
215 Ferry Way
Juneau AK 99801
Please allow up to 7 business days for us to process & inspect your return.
Items that do not meet our return policy will be refused and shipped back to you at your expense.
Find Us in Downtown Juneau Alaska!
215 Ferry Way Juneau, AK 99801
(right near the ferry docks! In The Marine View Center across from The Learning Connection)
Hours of Operation
We are open Monday, Wednesday, Friday and Saturday
11:00 am to 6:00 pm
Closed Sunday, Tuesday and Thursday.
Feel free to contact us with any questions!
Shipping is a flat $6 and all orders over $60 ship for FREE nationwide. Your package will ship via USPS, FedEx, or UPS, depending on the weight and size of the package.
Tracking
You will receive a tracking email when your package has shipped. Please check your Spam folder in your e-mail if you do not see your tracking e-mail in your Inbox. Packages typically ship out 2-3 business days after you place your order. Packages do not ship on the weekends.
Please Note
If an item is not expected to ship within the typical 2-3 business days (ex. preorders, custom orders, etc.), it will be detailed in the item description. If you need an item to ship out faster than the typical 2-3 business days (ex. you purchased a gift), please contact us.
Keep in mind custom items and preorder items are not always immediately available, as they are made to order.
Need Help?
For all shipping and/or customer service related questions, please
contact us and we will get back to you as soon as possible.
